Delivery Information
At Kuzem House, we pride ourselves on providing a fast, secure and hassle-free delivery service to our customers worldwide. We work with a professional and experienced team to ensure that your orders reach you as soon as possible and in the best conditions. Below you can find detailed information about our delivery process.
Delivery Process
Order Confirmation: After you complete your order, we will send an order confirmation email to your e-mail address. This email will include your order number and the details of your order.
Preparation Process: Your order will be prepared immediately after payment confirmation. Each of our products is carefully packaged and ready for delivery.
Shipping and Delivery: Our products are safely delivered to your address via contracted cargo companies. During the shipping process, you will be provided with a tracking number so that you can track your order.
Delivery Time
Delivery times may vary depending on the availability of the product you ordered and the country where your delivery address is located.
Domestic Deliveries: Deliveries within Turkey are usually completed within 3-5 business days.
International Deliveries: International deliveries may take 7-21 business days depending on the destination country. This may vary due to customs clearance.
Delivery Fees
Delivery charges vary depending on the weight and volume of your order and the country of delivery. Shipping charges are detailed in your cart before you complete your order.
Customs and Taxes
For international deliveries, additional taxes or customs fees may apply depending on the customs rules of the country of delivery. Any such additional charges will be borne by the recipient. We recommend that you contact your local customs office for detailed information on your country's customs procedures.
Delivery Tracking
Once your order has been shipped, we will send you a tracking number by e-mail. With this number, you can track your order step by step on the cargo company website.
Return and Exchange
As Kuzem House, we prioritize customer satisfaction. If you have any problems with your order, we will be happy to help you within the scope of our return and exchange policy. You can review our return and exchange terms on the “Return and Exchange” page on our website.
Customer Service
In case you have any questions or problems with the delivery process, you can contact our customer service team. Our professional and friendly team will assist you as soon as possible.
E-mail: [email protected]
Telephone: +90 123 456 7890
Working Hours: Monday - Friday: 09:00 - 18:00, Saturday: 10:00 - 16:00
As Kuzem House, we are constantly working to deliver your orders to you in the fastest and safest way. Thank you for choosing us. We wish you pleasant shopping!