Your Cart

  • Your cart is empty!
Free shipping for orders under 10km

Kuzem House Return Policy

At Kuzem House, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

1. Return Eligibility

You may return most items purchased from Kuzem House within 30 days of the delivery date for a full refund or exchange, provided that:

  • The item is unused, in its original condition, and in the original packaging.
  • The return request is initiated within 30 days of receiving the product.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or sale items, unless specified otherwise.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email at [Your Company Email] or call us at [Your Company Phone Number]. Provide your order number and the reason for the return.
  2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return the item.
  3. Package the Item: Carefully package the item in its original packaging to ensure it is protected during shipping.
  4. Ship the Item: Return the item to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Company Email] or [Your Company Phone Number]. We may ask for photos of the damage to process your return or exchange.

7. Customer Satisfaction

At Kuzem House, your satisfaction is our top priority. If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team. We are here to assist you.


Make sure to fill in the placeholders with your company's actual contact details. It's also advisable to review the policy periodically to ensure it aligns with your business practices.