At Kuzem House, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
You may return most items purchased from Kuzem House within 30 days of the delivery date for a full refund or exchange, provided that:
Certain items are non-returnable, including:
To initiate a return, please follow these steps:
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.
If you would like to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.
If you receive a damaged or defective item, please contact us immediately at [Your Company Email] or [Your Company Phone Number]. We may ask for photos of the damage to process your return or exchange.
At Kuzem House, your satisfaction is our top priority. If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team. We are here to assist you.
Make sure to fill in the placeholders with your company's actual contact details. It's also advisable to review the policy periodically to ensure it aligns with your business practices.